Privacy Policy

Effective Date: 07/05/2026

Masstech Ltd ("we," "our," or "us") operates FIXERA, a facility and task management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services. By using FIXERA, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information to provide and improve our services:

• Account Information: Name, email address, phone number, job title, department, and company/organization details provided during registration.
• System Usage Data: Log-in times, pages visited, features accessed, tasks created, tasks assigned, task completion data, and interaction logs within the platform.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and diagnostic data collected automatically when you access the platform.
• User Content: Information, documents, images, comments, descriptions, and other materials you upload or submit through the platform in connection with tasks and projects.
• Communication Data: Records of correspondence with our support team, including messages sent through our contact forms or email.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and maintain your account and provide access to FIXERA features.
• To facilitate task management, assignment, tracking, and reporting within your organization.
• To monitor and analyze system usage, performance, and trends to improve the platform.
• To communicate service updates, security alerts, and administrative messages.
• To enforce our Terms and Conditions and protect the security and integrity of the platform.
• To comply with legal obligations and respond to lawful requests from authorities.

3. System Usage Monitoring

FIXERA automatically logs system usage data to ensure platform security, performance optimization, and feature improvement. This includes tracking user actions such as logins, task creation, assignments, updates, and file uploads. Usage data is used internally by Masstech Ltd and, where applicable, by authorized administrators within your organization for operational oversight. We do not sell or share your usage data with third parties for their own marketing purposes.

4. Sharing of Information

We may share your information in the following circumstances:

• Within Your Organization: Authorized administrators and team members in your organization may access information relevant to their role, including tasks, projects, and user activity.
• Service Providers: We engage trusted third-party service providers (e.g., cloud hosting, analytics, email delivery) who process data on our behalf under strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, secure access controls, regular security assessments, and employee training on data protection practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our services. After account termination or upon your request, we will delete or anonymize your data within a reasonable period, subject to legal or regulatory retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access, correct, or update your personal data.
• The right to request deletion of your data (subject to legal exceptions).
• The right to restrict or object to certain processing activities.
• The right to data portability in a commonly used format.
• The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us at the address provided below. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

FIXERA uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and support authentication. You may configure your browser to reject cookies, but this may affect certain functionality of the platform. For more details, please refer to our Cookie Policy.

9. Third-Party Links

The platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

FIXERA is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or via email. Your continued use of FIXERA after the effective date of any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Masstech Ltd
Republic of Rwanda